CIDIA Customer Service Analyst

The Customer Service Senior Analyst for Beckman Coulter Diagnostics is responsible for coordinating the E2E order management activities for external customers in the South Latam regions supporting the respective General Managers:

• This position will be the main point of contact to all external customers in the South Latam regions. This position will be the SPOC (Single Point Of Contact) to all issues related to these customers and act as a facilitator among Quality, Regulatory and Finance
• This position will be responsible to manage E2E activities to guarantee orders are fulfilled accordingly to customers needs, generating the sales acknowledgment and any other documents and reports to our customers
• This position will monitor all the order entry flow through E-store, confirming all the orders from “Entered” to “Booked” evaluating contract, payment terms, prices, discounts, incoterms, availability and shelf life. This position will make sure orders are released from any holds to have the pick released to the warehouse. Make sure the E-store contains all the prices and contracts updated
• This position will also be the interface between customers and our central warehouse in the US and NEF for freight forwarders arrangements in case it is ex-works. For other incoterms, this position will act as a facilitator to have products shipped to the right location
• Monitor Beckman’s performance to make sure products are shipped on the agreed dates
• Be the interface towards the planning team in case products are not available in stock nor the requested date and make sure customers are aligned with the new estimated dates for the stockout products.
• This position will act as a facilitator for any request from the customers related to quality, regulatory or even documents needed
• This position will work closely to the GMs to confirm revenue based on products availability and shipments agreement. This position will also be responsible to manage all the discounts approved by the GMs.
• Be responsible for the RMA process in Oracle and track all the processes until credit note is generated if applicable/appropriate.
• Be the person who manages all the Logistics Quality Complaints (the old Customer Feedback) in the smart solve system.
  
  

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